FAQ

Q: How can I place an order on your website?

A: Placing an order on our website is simple. Browse through our collection, select the desired item(s), choose the size and quantity, and add them to your cart. Proceed to the checkout page, fill in your shipping and payment details, and confirm your order.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit cards (Visa, Mastercard, American Express, Shopify Payments), debit cards, and PayPal. You can select your preferred payment option during the checkout process.

Q: Can I modify or cancel my order after it has been placed?

A: Unfortunately, once an order has been placed, modifications or cancellations may not be possible. We strive to process and ship orders promptly. If you have any concerns, please contact our customer support team as soon as possible, and we will assist you to the best of our abilities.

Q: How can I track the status of my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the shipping carrier's website. Alternatively, you can log in to your account on our website to view the order status and tracking information.

Q: What are your shipping options and delivery times?

A: We offer various shipping options, including standard and express delivery. The specific delivery times may vary depending on your location and the shipping method chosen. During the checkout process, you will be provided with estimated delivery dates for each available shipping option.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to verify if we ship to your location. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.

Q: What is your return policy?

A: We have a dedicated return policy that outlines the eligibility, conditions, and procedures for returns. Please refer to our return policy page on our website or contact our customer support team for detailed information.

Q: What should I do if I receive a damaged or incorrect item?

A: If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide them with your order details and a description of the issue. We will work swiftly to resolve the matter and ensure your satisfaction.

Q: How can I contact customer support?

A: You can reach our customer support team by email info@laferani.com or  contact form on our website. Our customer support representatives are available during our business hours to assist you with any questions, concerns, or inquiries you may have.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to provide you with a seamless and enjoyable online shopping experience.